Shipping Policy

Effective Date: March 31, 2025

1. Introduction

At Freedom Volt ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.freedomvolt.com.

2. Shipping Destinations

Countries We Ship To:

• United States

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Standard Shipping: TBD (5–7 business days)
Flat Rate Shipping: TBD (applies to all orders regardless of size or weight)

No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden charges.

4. Order Processing Time

Processing Time:
Orders are processed within 5–7 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 5:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

• Standard Shipping: 5–7 business days

• Expedited Shipping: 1–2 business days (additional fees may apply)

International Shipping:

• Currently unavailable

Note:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Domestic Carriers:

• USPS

• UPS

• FedEx

We partner with reputable carriers to ensure your package arrives safely.

Shipment Tracking:
All orders include tracking information, which will be sent via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has shipped, you will receive an email containing:

• Tracking number

• Carrier name

• Link to track your package

How to Track Your Order:
Visit www.freedomvolt.com/track-order or your carrier’s website and enter your tracking number to view the delivery status.

Need Help?
If you have any questions or need assistance with tracking, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your package is delayed beyond the estimated delivery time, contact us at support@freedomvolt.com or (888) 861-8678.

Lost Packages:

• Confirm the shipping address provided was correct

• Check with neighbors or building management

• Contact us for further assistance

If your tracking shows "Delivered" but you haven't received the package, please reach out to us.

8.2 Damaged Packages

Reporting Damage:

• Take clear photos of the damaged packaging and items

• Contact us within 3 days at support@freedomvolt.com

Resolution:
We’ll work with you to arrange a replacement or a refund, depending on the situation.

9. Missing Items

Reporting Missing Items:
Contact us within 3 days of receiving your package. Please include your order number and details of the missing item(s).

Resolution:
We will investigate and either send the missing item(s) or issue a refund promptly.

10. Return and Refund Policy

Returns:
Returns are accepted within 14 days of receiving your order.

Conditions for Returns:

• Items must be unused, undamaged, and in original packaging

• Personalized or perishable goods may not be eligible for return

Return Shipping Costs:

• Customer Responsibility: If the return is not due to our error

• Company Responsibility: If the item is defective or not as described

More Information:
Please refer to our full Return and Refund Policy on the website.

11. Incorrect Address

Address Accuracy:
Please double-check your shipping information before placing an order. We are not responsible for packages shipped to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned to us due to an incorrect address:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

12. Contact Information

Customer Service Email: support@freedomvolt.com
Customer Service Phone: (888) 861-8678

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Company Address:
Freedom Volt
Mechanicsburg, PA 17050
United States

13. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this policy periodically.